Business Systems Analyst

Salary: SO1 £38,169 - £41,487

Location: Police Headquarters, Aykley Heads and Hybrid working

Hours/Contract: Permanent, 37 hours per week, working Monday to Friday

Closing Date: 5pm Wednesday 3rd December 2025

The Role

To elicit requirements and perform system analysis and design, identifying potential efficiencies at system design level, supporting the successful implementation of technical change that meets user, business and architecture requirements. Undertaking post implementation review to ensure end users receive a quality service that delivers value.  In this role, you will be expected to use your knowledge of technology, user needs and business goals to frame problems and set priorities, while working within the parameters of the Departments Service Level Agreements, the Service Catalogue and ITIL.

As a Business Systems Analyst at Durham Constabulary you will play a pivotal role in supporting the successful implementation of technical changes and performing system analysis and design to identify potential efficiencies.

You will be part of a small team who will work to deliver solutions to the business.

This is a dynamic and exciting opportunity to work with cutting edge technologies to ensure that service is maintained and constantly improved to mission critical parts of the business.

What You’ll Do

You will be an excellent team player with the ability to analyse requirements, identify best process and constantly look for ways to improve. Reviewing change initiatives appropriately and supporting their implementation through your technical, business and user knowledge.

Particular experience of Business Analysis, Modelling and Process Testing is required. You will examine existing and new systems for improvements, report common issues, evaluate performance and recommend new procedures.

Experience of Value Stream Mapping (VSM) to document, visualise and identify potential areas for improving process efficiency - for example in identifying items such as motion, defects and waiting within process flows would be advantageous.

Working in a fast-paced environment requires excellent communication and interpersonal skills, both written and verbal, alongside analytical skills, investigative work and ability to adapt and learn on the job. You will be communicating with numerous internal and external stakeholders around requirements and system specifications which will need to be clear and concise.

Whilst our job description includes a multitude of requirements to cover the diverse nature of the role, ideally for this position you would have some knowledge around operating models, process analysis, systems analysis and stakeholder management.

What You’ll Bring

• A relevant degree or equivalent industry recognised qualification.
• At least 3 years professional experience across a variety of software applications.
• At least 3 years previous technical experience with a good understanding of sof Principles of Equal Opportunities and inclusion.

If you hold a higher qualification than those required above or minimum 5 years relevant experience, please evidence this on your application and it will be reviewed by our recruitment team.

For further information, please view the Job Description and Person Specification attached. 

How to apply
 
If you’d like to apply, please forward a copy of the attached Application form, by the closing date.

External Applicants - please use the external application form

Internal applicants - please use the Internal Application form
 
Please also complete and return the equal opportunity form and return this with your Application form.

We are committed to equal opportunities, we therefore encourage you to complete and return the equality monitoring form. This form is optional, and your responses will be kept confidential and for statistical purposes only.

The above 2 (relevant application + equal opportunity) forms should be returned by email to our Recruitment department – [email protected]
 
Candidates must have indefinite leave to work and live in the UK and be free from any restriction. Any successful candidate will be asked to provide evidence of this.
 
Candidates will be contacted via email in relation to the recruitment process and are advised to also check junk and spam folders for email updates.

Further information

Any offer of employment will be subject to appropriate vetting checks which will be maintained/updated throughout the period of service. 

Applicants must have been a UK resident for at least three years prior to the date of application.

If applicants have not been a resident in the UK for at least three years and can provide a VERIFIABLE certificate from the police of any country where they have taken temporary residence. The certificate must indicate that they have not been convicted of any offence whilst in that country or involved in any investigation by a Law Enforcement Agency.

Any tattoos deemed to be obscene, or advocates sexual, racial, ethnic, or religious discrimination, by written word or design is prohibited and the presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary.

For any queries, please contact [email protected]

Please return the relevant application form and the equal opportunity form to [email protected]