International Control Room Week: Thanking our headset heroes

Thank you control room...

Since the start of this year, our control room has received more than 85,000 calls to 999 and 132,000 calls to 101.

No two calls are ever the same. From reports of anti-social behaviour to domestic abuse, to serious collisions, our call handlers are there when you need help.

Working alongside our dispatchers, they help get officers where they’re needed and keep Durham Constabulary moving, day and night.

They may not always be seen, but their impact is felt hugely across the force.