Complain about the removal of a vehicle

If you want to complain about the removal of a vehicle by the police and you want your costs reimbursed, you must still claim the vehicle from the recovery operators premises and pay the associated recovery and storage fees.

In the case of an S165 seizure you will still need to attend a Durham Police station with the relevant documents within seven days, then collect your vehicle from the designated recovery operator.

Failure to collect your vehicle while you have an ongoing complaint may result in it being disposed of as an unclaimed vehicle.

You can then contact us with the details of your complaint:

by email: Complaints team 

by post:

Complaints department
Durham Constabulary HQ
Aykley Heads
Durham
DH1 5TT

If your complaint is about a police officer or a member of police staff you can complain online, at the Independent Office for Police Conduct or at any police station.