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This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. Your feedback helps us make things better, so please let us know what you think.

Super Complaints

What is a super-complaint?

A super-complaint is a complaint that “a feature, or combination of features, of policing in England and Wales by one or more than one police force is, or appears to be, harming the interests of the public” (section 29A, Police Reform Act 2002).

The system aims to examine problems of local, regional or national significance that may not be addressed by existing complaints systems. The process for making and considering a super-complaint is outlined in the Police Super-complaints Regulations 2018.

Super-complaints provide a voice for designated bodies to raise concerns on behalf of the public. They can include patterns or trends in policing that are, or appear to be, harming the interests of the public.

His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS), the College of Policing and the Independent Office for Police Conduct (IOPC) are responsible for assessing, investigating and reporting on police super-complaints

Police forces are required to publish their responses to super-complaints on their website. Here are our responses: