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This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. Your feedback helps us make things better, so please let us know what you think.
Being stopped and searched can be an unpleasant experience, no matter the approach of the police officers involved. But if it’s felt that there has been unnecessary force or an inappropriate attitude, then we'd like to hear about it and, where necessary, act upon it. Likewise, we welcome any suggestions or positive comments you’d like to share.
If you feel you’ve had an unpleasant or unsatisfactory experience, you may wish to make a formal complaint. You can do so if you think a police officer has behaved incorrectly or unfairly. For example, if you think an officer has:
All complaints are investigated and this can take time.
To make a formal complaint and for more information about how complaints are investigated, read our complaints pages. If you've had a positive experience, you can offer us feedback.
If you think you have been treated unfairly, you can also complain to us:
Professional Standards & Legal Services Department
Peterlee Police Office
St Aidans Way
Peterlee
SR8 1QR
To raise an issue about something that has caused you concern, or was done well, it may be worth giving feedback. This might be particularly useful if you've witnessed something where, because you were not directly affected, you feel reluctant to make a formal contact, but you still feel unhappy, or pleased, about the way you've seen police officers behave.
To do this you can:
Our Independent Advisory Group (IAG) advise on Durham Constabulary’s working practices, policies and procedures from a community perspective. They help us to engage with and understand the needs of all of our communities and to tailor our services to suit their needs.
The Independent Advisory Group represent the diverse communities of County Durham and Darlington. The group meet every three months to facilitate a two way flow of information that promotes a better understanding of the role of the police service and the impact that it has in diverse communities.
The main aim of the IAG is to:
If you would be interested in becoming a member of the IAG, you can contact us:
Cohesion Unit
Durham Constabulary Headquarters
Aykley Heads
Durham
DH1 5TT