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Report online For non emergencies
Call 999 For emergency calls only
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Call 101 For all non emergencies
Call 101 For All non emergencies
                                                                                 

The Herbert Protocol is a national scheme adopted by Durham Constabulary and other police services across the country. 

Working alongside its partners in the council, fire and rescue as well as Age UK and The Alzheimer’s Society, it encourages staff, families, friends and carers to compile useful information which could be used in the event of a vulnerable person going missing from either care homes or their own homes.

The basis of the scheme is for vital information about the person such as medication, description, photograph, significant places in the person's life and their daily routine, to be recorded on a form.

The form should then be stored safely – either in electronic format on a computer, or a printed version. It may need to be located quickly, at any time of day or night, by the person who needs the information to begin the initial searches.

When the form is complete, it will contain confidential information about a person so it should be stored securely. Any partner agency required to complete the form will become the data controllers and must store it appropriately.

For more information on the Herbert Protocol please see The Herbert Protocol Flyer, call 101 or email us at herbertprotocol@durham.police.uk

The police will only ask for the form, or the information in the form, if the person is reported missing.

The information will help the police and other agencies locate the missing person as quickly as possible and return them to safety.