Live Chat is available 24 hours a day, seven days a week.
When to use 101 Live Chat:
- General advice and enquiries
- Updates on incidents already reported
When to call 101:
- To report non-urgent incidents
- When a crime is not happening now
When to call 999:
- Someone’s life is at immediate risk
- A crime is happening now
- Serious risk to the public
Help us prioritise your calls and repond faster to genuine emergencies by making the right call.
Find out more about our Dialwise campaign here.
By using our Live Chat you agree to the terms and conditions set out below:
Our 101 Live Chat service is for general enquiries and advice as well as reporting non-urgent incidents or crimes.
Before using 101 Live Chat, please consider checking the Advice Centre on our force website - it contains useful links and guidance which may answer your query.
Our operators look forward to chatting with you over our 101 Live Chat on matters that relate to the Durham Constabulary policing area. We will not be able to assist with anything outside of the Durham Constabulary policing area.
Abusive and nuisance messages will not be tolerated. We kindly ask that you refrain from misusing this facility. If you choose to ignore this message you could face criminal prosecution.
Durham Constabulary are using the IMSupporting web-based Live Chat software. For more information please visit their website www.imsupporting.com.
All reasonable endeavours are made to ensure information is securely sent and received in accordance with relevant regulations. However, if you are in a public place or using a shared computer, please be mindful of others who could potentially view the content.
Any personal information supplied by means of this website will be processed in accordance with the Data Protection Act 2018. Durham Constabulary may hold this information in manual or electronic form. It will be processed in connection with the query you raise and in accordance with Durham Constabulary’s broad purpose of preventing and detecting crime; protecting life and property; preserving order; maintaining of law and order and providing relevant assistance to the public.