alert-icon@2xalert-icon@2xion-close-round - Ionicons- white@2x Skip to content
Report online For non emergencies
Call 999 For emergency calls only
Call 999 For emergency calls only
Call 101 For all non emergencies
Call 101 For All non emergencies
£9,847 to £12,257 Per year Scale 3
05 May 2023 16:42:00
Closing Date:
09 June 2023 17:00:00

About the role:

Durham Constabulary is one of the top-performing police forces in the UK. We have an exciting opportunity for a customer focused and resilient Front Counter Clerk to work at the forefront of locality police stations.

As Front Counter Clerk you will be the first point of contact for a wide range of customer enquiries and queries. You will be responsible for providing an effective, efficient and helpful service to visitors and members of the public attending the Police Office, as well as performing a range of administrative tasks within the front counter and administrative office.

Candidates should have a good telephone manner and possess excellent interpersonal skills.  The ability to collect, check and evaluate information, together with at least 3 months clerical experience is also requested. 

It should be noted that Front Counter Clerks may sometimes be required to work for long periods on their own dealing with a wide range of members of the public with difficult and challenging issues. Applicants are therefore expected to demonstrate personal resilience when dealing with such situations.

What we offer...

Durham Constabulary is an equal opportunities employer and boasts generous terms and conditions of employment including:

  • Minimum of 26 days annual leave rising to 31 days after five years continuous service plus bank holidays. Pro rata for part time posts

  • A defined benefit pension scheme (career average) with death in service benefit.

  • Flexible working arrangements including flexi-time and occasional remote/home working,

  • Onsite café serving fresh food daily and employee kitchen facilities.

  • Access to a range of high street discount services e.g. Blue Light Card

  • Secure on site parking and are located close to the local bus and train services.

  • Interest free loans

  • Access to a range of Health and Wellbeing services including an Employee Assistance programme 

Qualifications / Experience Test

4 G.C.S.E. levels (Grade 9 to 4/A to C) including English Language or Literature and Maths or an approved equivalent.

If you possess an equivalent qualification you must clearly outline this on your application.  Failure to do say may result in your application not being progressed.

Further information regarding the relevancy of equivalent qualifications is available from the OfQual website at

Successful candidates will be required to provide copies of all relevant qualifications. 

How to apply

For further information please view the Job Description.

To apply please complete the Pers 198 Police Staff Application Form.

For guidance notes please click here.

Completed application forms should be returned to Hard copy applications will not be accepted.

Candidates must have indefinite leave to work and live in the UK and be free from any restriction. Any successful candidate will be asked to provide evidence of this.

Candidates will be contacted via email in relation to the recruitment process and are advised to also check Junk/Spam folders for email updates.

Contact Email
Job Reference
87,88,89 & 90/23