PART TIME FRONT COUNTER CLERK – PETERLEE - SUPPORT SERVICES COMMAND
Location: Peterlee Police Station
Salary: Scale 3, £13,045 - £13,984 per annum (pro rata)
Hours: 25 hours per week working:
Monday, Tuesday: 1pm – 6pm
Wednesday, Thursday, Friday: 8am – 1pm
Job type: Permanent
Closing date: 12pm noon on Friday 7th May 2021
About the Role
As Front Counter Clerk you will be the first point of contact for a wide range of customer enquiries and queries. You will be responsible for providing an effective, efficient and helpful service to visitors and members of the public attending the Police Office, as well as performing a range of administrative tasks.
Candidates should have a good telephone manner and possess excellent interpersonal skills. The ability to collect, check and evaluate information, together with at least 3 months clerical experience is also requested.
It should be noted that Front Counter Clerks may sometimes be required to work for long periods on their own dealing with a wide range of members of the public with difficult and challenging issues. Applicants are therefore expected to demonstrate personal resilience when dealing with such situations.
Durham Constabulary has a strict vetting requirement and any offer of employment will be subject to appropriate vetting levels which will be maintained / updated throughout the period of service. In addition, applicants should have been a UK resident for at least 3 years prior to the date of application. However in the event that applicants have not been resident in the UK for at least 3 years and can provide a VERIFIABLE certificate from the Police of any country where they have taken temporary residence to indicate that they have not been convicted of any offence whilst in that country or involved in any investigation by a Law Enforcement Agency which includes being interviewed, arrested, issued with any penalty notice, charged or cautioned irrespective of whether that offence is an offence within the United Kingdom, then this will be considered as part of the recruitment vetting process. Individuals who are not able to meet this criteria will be subject to appropriate risk assessment by the Force Counter Corruption & Vetting Unit.
Applicable to all staff (officers, staff and volunteers) engaged in public facing roles and is effective from 12/04/2016. This requirement is intended to ensure that Constabulary staff in public facing roles present a professional corporate image to everyone. The Constabulary does not seek to discriminate against anyone who has tattoos and recognises the prevalence of body art in modern society and the right of each individual to make their own choices about their appearance.
The Force vision aspires to the provision of an excellent policing service which inspires confidence in all victims and communities. With that in mind this policy seeks to minimise, as far as is reasonably possible, any negative perception or misconception which could be drawn by the communities we serve based on appearance, which would serve to diminish confidence in the Constabulary as a whole.
Any tattoo anywhere on the body that is:-
• or advocates sexual, racial, ethnic, or religious discrimination, by written word or design
is prohibited. The presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary.
Tattoos which are visible on the face, scalp, ears, neck and hands are not considered appropriate for those who are in public facing roles. ‘Public facing’ also extends to include those employees who engage with partner agencies.
The practical effect of this policy, in respect of applicants for any public facing role in the Constabulary, may be to preclude any such applicant in circumstances where visible tattoos on the face, scalp, ears, neck or hands.
however, in rare circumstances, the Constabulary may consider the merits of any individual application to be exempted from elements of this policy in relation to tattoos. Decisions in regarding such exemptions will be made via a panel comprising the Chief Constable, Deputy Chief Constable/Chief of Staff for the OPVC, Head of
People, Standards and Development Command and the Strategic Resource Manager.
Where recognised cultural factors pertain, the Constabulary undertakes to give specific consideration to the merits of any individual application to be exempted from elements of this policy.