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Call 101 For All non emergencies
£10,515 to £11,192 Per year
07 July 2021 13:02:00
Closing Date:
23 July 2021 12:00:00



Location: Chester Le Street

Salary:  Scale 3 £10,515 - £11,192 per annum

Hours: 20 hours per week, based on the below:

                              Week 1: 10am – 2.00pm  

                              Week 2: 1.00pm – 5.00pm

This post has been allocated as a floating post which means on occasions there will be a requirement to travel to and from neighbouring stations to provide support and cover. Due to the requirement to provide support and cover in the absence of other staff, there will on occasions be a need to bring forward or drop back the starting times of shifts e.g. 8am start or 6pm finish. This will be done with as much notice as possible.

Job type:               Permanent

Closing date:        12pm Friday 23rd July 2021

Candidates will be contacted via email in relation to the recruitment process and are advised to also check Junk/Spam folders for email updates. 

About the Role

As Front Counter Clerk you will be the first point of contact for a wide range of customer enquiries and queries. You will be responsible for providing an effective, efficient and helpful service to visitors and members of the public attending the Police Office, as well as performing a range of administrative tasks.

Candidates should have a good telephone manner and possess excellent interpersonal skills. The ability to collect, check and evaluate information, together with at least 3 months clerical experience is also requested. 

It should be noted that Front Counter Clerks may sometimes be required to work for long periods on their own dealing with a wide range of members of the public with difficult and challenging issues. Applicants are therefore expected to demonstrate personal resilience when dealing with such situations.

For more information on the role, please contact Assistant Support Services Manager, Beverly Dougherty on via email: or by calling 101 ext: 75 2623.


Durham Constabulary has a strict vetting requirement and any offer of employment will be subject to appropriate vetting levels which will be maintained / updated throughout the period of service.  In addition, applicants should have been a UK resident for at least 3 years prior to the date of application. However in the event that applicants have not been resident in the UK for at least 3 years  and can provide a VERIFIABLE certificate from the Police of any country where they have taken temporary residence to indicate that they have not been convicted of any offence whilst in that country or involved in any investigation by a Law Enforcement Agency which includes being interviewed, arrested, issued with any penalty notice, charged or cautioned irrespective of whether that offence is an offence within the United Kingdom, then this will be considered as part of the recruitment vetting process. Individuals who are not able to meet this criteria will be subject to appropriate risk assessment by the Force Counter Corruption & Vetting Unit.


Applicable to all staff (officers, staff and volunteers) engaged in public facing roles and is effective from 12/04/2016. This requirement is intended to ensure that Constabulary staff in public facing roles present a professional corporate image to everyone. The Constabulary does not seek to discriminate against anyone who has tattoos and recognises the prevalence of body art in modern society and the right of each individual to make their own choices about their appearance.

The Force vision aspires to the provision of an excellent policing service which inspires confidence in all victims and communities. With that in mind this policy seeks to minimise, as far as is reasonably possible, any negative perception or misconception which could be drawn by the communities we serve based on appearance, which would serve to diminish confidence in the Constabulary as a whole.   

 Any tattoo anywhere on the body that is:-

  • obscene,
  • or advocates sexual, racial, ethnic, or religious discrimination, by written word or design

is prohibited. The presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary. 

Tattoos which are visible on the face, scalp, ears, neck and hands are not considered appropriate for those who are in public facing roles. ‘Public facing’ also extends to include those employees who engage with partner agencies. 

The practical effect of this policy, in respect of applicants for any public facing role in the Constabulary, may be to preclude any such applicant in circumstances where visible tattoos on the face, scalp, ears, neck or hands.

however, in rare circumstances, the Constabulary may consider the merits of any individual application to be exempted from elements of this policy in relation to tattoos.  Decisions in regarding such exemptions will be made via a panel comprising the Chief Constable, Deputy Chief Constable/Chief of Staff for the OPVC, Head of People, Standards and Development Command and the Strategic Resource Manager. 

Where recognised cultural factors pertain, the Constabulary undertakes to give specific consideration to the merits of any individual application to be exempted from elements of this policy. 

Positive Action

Our force takes part in Positive Action which aims to increase recruitment applications from all underrepresented groups. People with language skills, different cultures and backgrounds are encouraged to apply our organisation. We are committed to building our relationships with minority communities and encouraging them to join our policing family.

We value people from all diverse areas of the community and work closely with internal and external support groups to ensure our staff have access to the most appropriate support and career development needs possible to be able to positively contribute to the policing of our communities.

Please note that all formal applications made to Durham Constabulary for employment will be based on merit.

In support of Durham Constabulary’s commitment to recruiting a police service which is representative of our communities, our aim is to support and inform potential candidates from all protected characteristic groups, including Black, Asian and Minority Ethnic background. For more information in relation to recruitment opportunities, please

Qualifications / Experience Test

Qualifications: 4 GCSE levels (Grade 9 to 4/A to C) including English Language or Literature and Maths or an approved equivalent.

If you possess an equivalent qualification you must clearly outline this on your application.  Failure to do say may result in your application not being progressed.

Further information regarding the relevancy of equivalent qualifications is available from the OfQual website at

Successful candidates will be required to provide copies of all relevant qualifications.

How to apply

To Apply

Durham Constabulary welcome applications from everyone, but as members of ethnic minority groups are currently under-represented we would encourage applications from these groups. Appointment will be based on merit.

For further information please view the below Job Description and Person Specification

To apply please complete the following:

Pers 198 Police Staff Application Form

Completed application forms should be returned to

Hard copy applications will not be accepted.

Please note that Curriculum Vitaes (CVs) will not be accepted.

Contact Email
Job Reference
REF: 110/21