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Durham Constabulary's Professional Standards Department assesses, reviews and responds to any complaints regarding the conduct of officers, specials and staff. All are subject of the Code of Ethics and Standards of Professional Behaviour, which can be found by clicking here.

The aims of the Professional Standards Department are to:

  • Investigate complaints and allegations of misconduct against a member of the Force
  • Work on and analyse information/intelligence on any unethical police activity from a range of sources
  • Assist the Force with individual and organisational learning by raising standards
  • Deal with issues around service delivery and seek to quickly resolve dissatisfaction with the service we have provided

We expect the highest standards of behaviour from our officers and staff at all times so that we can retain the confidence of our communities in the standard of policing service we deliver.

It is important that on the rare occasion where people are not satisfied with our service that we deal with this timely and with integrity. More information can be found on the following pages about how we deal with any complaints or concerns: