Due to the Coronavirus/COVID 19 pandemic and the changing circumstances for all, the Unit must prioritise essential safeguarding work for the health and social care sector, and also for the Family Court. Delays in other areas are likely to occur and may fall outside any statutory or other expected timescales. We apologise for any inconvenience this may cause, we will of course endeavour to process your request as soon as practicable. If your request is not urgent or can be retracted at any stage, please let us know as soon as possible via our published email addresses. From January 5, 2021, the majority of our staff are working from home due to the lockdown position and we will only have very limited numbers of staff in the Office occasionally and we will therefore not be able to regularly collect correspondence sent via post. We thank you for your understanding and support and wish you and your family well during these uncertain times.
From May 25, 2018, all Information Rights requests will be free of charge, unless they are considered and manifestly unfounded or excessive, please see the information rights details above. We will write to you and advise you if this is the case.
Proof of identity:
We may require you to prove your identity before we commence your Information Rights request. It may save time if you provided identity documents in with your request, if not we will write to you and advise you if this is the case.
The information you require:
To ensure we meet your Information Rights, please be clear about which Right you are contacting us about and what information you require.
We must provide you with your information within one month of receipt, however we can lawfully extend this by a further two months if your request is complex or numerous. If there is a delay in dealing with your request we will inform you within one month of receipt of the request and explain why the extension is necessary. If proof of identity is sought then the one month will commence when your identity has been confirmed.
If we refuse to process your request we will explain why and inform you of your right to complain to the Information Commissioner, and to a judicial remedy within one month of receipt.
How to make an information rights request:
You can make an information rights request, which includes asking what data Durham Constabulary holds on you, in the following ways:
In writing: Information Rights and Disclosure Unit, Business Improvement Command, Police Headquarters, Aykley Heads, Durham City, DH1 5TT.
By telephone: 0191 375 2585.
To download the subject access form please click here