General Contact Information

In an Emergency

Callers should only ring 999 when 

  • Life is at risk 
  • Persons are badly injured 
  • A crime is in the process of being committed 
  • Offenders are nearby 
  • There has been a serious disruption to the flow of traffic

 

Contact methods for Deaf Users

Text Relay dial 18000 - more information on Text Relay is available on their website.

Mini-Comm for deaf users 0191 3752090 (must be Mini-com registered)

 

In a non-emergency call 101

101 is an easy to remember non-emergency police number and is in use across England, Scotland and Wales. When calling 101, the system determines your location and plays a recorded message announcing the police force you will be connected to. If you are on a boundary between two or more forces, the recorded message will give you a choice of which force to be connected to.
 
Calls to 101 cost 15p per call, no matter what time of day it is, or how long the call lasts. This means everyone calling the police will know exactly how much a call costs, whether they’re calling from a landline or a mobile phone. For more information about the 101 service click here.
 

If you are calling from outside County Durham or Darlington call 0345 6060365

Other ways to report a non-emergency crime can be found on our 'Report A Crime' page.

E-Mail: customerservicedesk@durham.pnn.police.uk

 

Contacting your local Neighbourhood Team

Postal addresses for local stations are listed on the local station homepage. A list of stations can be found on Contact your Neighbourhood Team.

Online from you local Neighbourhood page.

Please note that our online and email facility is not monitored 24 hours-a-day. E-Mails / Messages will be sent to an email address that is only monitored Monday - Friday 9am to 5pm. Remember that your email is not guaranteed to be delivered as it must pass though the public internet before reaching the police network, therefore you should request confirmation of delivery.

Our headquarters address is listed below:
Durham Constabulary
Police Headquarters
Aykley Heads
Durham
DH1 5TT

 

Firearms Licencing

Any comments you may wish to make regarding the contents of this website, or any other matter relating to firearms or explosives can be made by:

Firearms Licensing opening hours are from 11am to 2pm daily

Direct Dial numbers: 0191 3752246 or 0191 3752541

Explosive Liaison Officer: 101 - Ext 752783

E-Mail: FirearmsLicensing@durham.pnn.police.uk

Note: This e-mail address should not be used for any message that might require an emergency response.

 

Freedom of Information

Requests made under the Freedom of Information Act should be sent to:

The Information Rights and Disclosure Unit
Peterlee Police Station
St Aidans Way
Peterlee SR8 1QR

Telephone:101 extension 75 2596 

E-Mail: freedomofinformation@durham.pnn.police.uk

Please note that requests for information cannot be made over the phone. It must be made in writing/email to the above address or email address.

For more details on Freedom of Information see our Freedom of Information section.

 

Happy With Our Service?

All our officers and staff are ambassadors for the force. They are encouraged to be proud of the service they provide to you and go that extra mile, so we are keen to hear about your positive experiences and views about the force.

You may also wish to consider nominating a member of our staff for a WOW! Award.

The WOW! Awards are the UK's only national award for customer service based purely on customer nominations. This award programme really helps organisations to give even better customer service.

If you would like to share your positive view / experience or make a WOW award nomination then please contact us by visiting The WOW Awards website or write to:

The Chief Constable
Durham Police Headquarters,
Aykley Heads,
Durham.
DH1 5TT

 

How to Complain

By Telephone

You can contact us by telephone, the number to dial is 101.  Ask to be put through to the supervisory officer on duty in the area where the matter or incident with which you are not happy took place.

In Person

You can attend any Durham Constabulary Police Station and inform Front Office Counter staff that you wish to make a complaint. 

By E-Mail

You can E-Mail us at: complaints@durham.pnn.police.uk

By Post

Write to the following address:-
Professional Standards and Legal Services Department
Peterlee Police Station
St Aidans Way
Peterlee SR8 1QR

Please include your full name, date of birth, address, contact details and explain as fully as you can the nature of your complaint in all your correspondence.

For more information about Durham Constabulary’s complaint procedures see our Complaints page.