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Your Views

Have we done well?

Durham Constabulary is committed to providing a professional service at all times.  Our officers and staff are ambassadors for the force. They are encouraged to be proud of the service they provide to the public.

We value feedback  – both positive and negative – as this helps us to identify the things we do well, but also those areas where we need to improve. 

If you would like to share a positive view or experience that you have had with Durham Constabulary, then either E-mail us at compliments@durham.pnn.police.uk. or write to us at:

The Chief Constable
Durham Police Headquarters,
Aykley Heads,
Durham.
DH1 5TT
 
We really would like to hear from you.
 

If you feel that the service you have received from a member of  Durham Constabulary has been exceptional then you may wish to consider a WOW! Award nomination.  The WOW! Awards are the UK's only national award for customer service based purely on customer nominations. This award programme really helps organisations to give even better customer service.
Find out more about the WOW awards and make a WOW award nomination.

Unhappy with our service?

We are sorry if you were not completely satisfied with the service you received from Durham Constabulary.

We want you to tell us why you are unhappy and how we could improve things to stop this from happening again.

There are three kinds of complaint you can make:

1. About a member of staff
2. About a policy or procedure
3. About the service you have been given by Durham Constabulary

For more information or to make a complaint, click How to complain.