Contact Us
In an Emergency
Callers should only ring 999 when
- Life is at risk
- Persons are badly injured
- A crime is in the process of being committed
- Offenders are nearby
- There has been a serious disruption to the flow of traffic
Reporting a Crime
Currently we do not provide an online tool to report crime. In an emergency or if the crime is currently taking place dial 999 and ask for the police. Otherwise contact us on our non-emergency telephone number below.
Non Emergency & General Enquires
Phone
0345 60 60 365
Mini-Comm for deaf users: 0191 3752090
E-Mail: customerservicedesk@durham.pnn.police.uk
Please note that our online and email facility is not monitored 24 hours-a-day. E-Mails / Messages will be sent to an email address that is only monitored Monday - Friday 9am to 5pm. Remember that your email is not guaranteed to be delivered as it must pass though the public internet before reaching the police network, therefore you should request confirmation of delivery.
Postal addresses for local stations can be each station homepage. A list of stations can be found on the local policing pages. Our headquarters address is listed below:
Durham Constabulary
Police Headquarters
Aykley Heads
Durham
DH1 5TT
Also See
- Firearms Licencing
Buying, Owning and Using Firearms and Explosives
Firearms Licencing
Any comments you may wish to make regarding the contents of this website, or any other matter relating to firearms or explosives can be made by:
Firearms Licensing: 0345 60 60 365 Ext. 661 2519
Explosive Liaison Officer: 0345 60 60 365
E-Mail: FirearmsLicensing@durham.pnn.police.uk
Note: This e-mail address should not be used for any message that might require an emergency response.
Also See
- Freedom of Information
More information on Freedom of Information and Publication Scheme
- Disclosure Log
Recent F.O.I Requests
Freedom of Information
Requests made under the Freedom of Information Act should be sent to:
The Information Compliance Unit
Information Department
Police Headquarters
Aykley Heads
Durham
DH1 5TT
Telephone: 0191 375 2487
E-Mail: freedomofinformation@durham.pnn.police.uk
Please note that requests for information can not be made over the phone. It must be made in writing/email to the above address or email address.
How can I make a complaint about the conduct of a person serving with the police?
There are several ways to make a complaint to Durham Constabulary.
In Person
You can complain in person at your local station, or any other station within the Force area. A police officer or memeber of police staff will speak to you about your complaint and will explain your options. If you have a disability that restricts your ability to attend a local station through telephone contact an appriopriate officer will attend your home address, or you can report the matter in either of the methods below.
Third Party
Other persons can make complaints on your behalf, as long as they have your written authority to do so, e.g. Solicitor, family member, Citizens Advice Bureau.
By Email
You can E-Mail us at: complaints@durham.pnn.police.uk
By Post
Write to the following address:-
Professional Standards and Legal Services Department
Police Headquarters
Aykley Heads
Durham
DH1 5TT
