Customer service standards and complaint procedure
Independent Police Complaints Comission
Handling requests for information
Freedom of Information Requests
Subject Access Request
Charter Mark procedures
Awaiting Information
Response times
2007/08 - 94,883 emergency (999) calls received.
Target Times
Target time for answering emergency calls = 10 seconds
Target time for answering non-emergency calls = 20 seconds
88.6% were answered on target.
Response Times
Immediate Response (within 10 minutes) = 61.9%
Priority Response (within 60 minutes) = 69.3%
Cost recovery policy
Service Fees
