Complaints & Misconduct
Branch Purpose
To provide an impartial and professional service, both to the public of County Durham and Darlington and to all members of staff, into the investigation of public complaints about breaches of police conduct regulations and misconduct enquiries.
Services
To identify trends and promote good practice, and learn the lessons, in order to reduce the number of public complaints and allegations of misconduct, and improve the service delivery of the Force.
To provide information and advice to support the Chief Constable in the discharge of his statutory responsibility in respect of public complaints and misconduct by members of the Force.
To provide high professional standards in all aspects of contact/liaison with Durham Police Authority, the Independent Police Complaints Commission, the Crown Prosecution Service and all other relevant Agencies.
Commitment and Performance Standards
Whenever possible and in line with IPCC objectives, public complaints will be locally resolved, providing a prompt and satisfactory outcome for the complainant, officer concerned and the Force.
Advice on making a Complaint
More information regarding advice on making a complaint
Contact with the Branch
The Branch can be contacted via the following:
Fax: 0191 375 2290
E-Mail: complaints@durham.pnn.police.uk
Post:
Professional Standards and Legal Services Department
Police Headquarters
Aykley Heads
Durham
DH1 5TT
