I.C.T. Department
The I.C.T. is a Support Department, based at Headquarters, which provides a full range of I.C.T services including strategic planning; project management; software development; and maintenance plus the provision and maintenance of computer systems, telephony, radio and C.C.T.V systems. The ICT Service is supplied via a mix of in-house and contractor provision.
The I.C.T. Department is led by the Director of I.C.T. and comprises:
- I.T Branch
- I.C.T. Projects
- Telephone Network Section
- Communications Maintenance Unit
- Technical Support Unit
Charter Mark
IT Branch successfully passed a Charter Mark 3 year health check in May 2007. More Details
IT Branch comprises:
- Head of I.T. (responsible for all permanent & contract staff)
- Systems Development and Support Team (18 staff) & Manager
- Help Desk Team (3 Technicians, 2 Engineers, 1 technical administrator) & Manager
- Data Network Support Team (10 Engineers) & Manager
- Infrastructure Development Team (9 Engineers) & Manager
- Web Administration Team (2 Web Administrators) & Manager
- Temporary Contract staff are employed, as required, to assist with the implementation of Force Projects
I.T. Branch currently offers four student placement opportunities (one in each of the following areas; Network Support, Web Admin, Development Team and Infrastructure. Current placement students working on one year industrial placements are from Sunderland and Northumbria Universities. Building on this successful partnership in the next academic year there will be further placements available
I.T. Branch provides:
- 24 x 7 delivery of computing services to the Constabulary
- Design and implementation of new systems and technologies
- Support and maintenance for existing systems and technologies
- Support and development of the Force Data Network(s)
- Service desk (8.30am to 4.30pm Monday to Friday)
- I.T. Support services to the Magistrates Courts and the Crown Prosecution Service
The I.C.T. Project Support Section
The I.C.T. Projects Team comprises one project support officer.
Telephone Network Section
The Telephone Network Section consists of a Telephone Network Manager and six staff. The section provides day to day management and support for the Constabulary's telephony system and wide area integrated voice and data network.
Accredited Services
The unit and its services are accredited to the international standard ISO9000:2000.
Communications Maintenance Unit
The Communications Maintenance unit has a staff of six led by the Radio Network Manager. The unit provides support for the Airwave radio system and Communication Control Systems. It also provides maintenance and installation services for radio, C.C.T.V. and computer hardware. The key systems are supported on a 24 hour by seven days a week basis.
Technical Support Unit
The Technical Support Unit consists of seven staff and its role is to provide technical support to officers in the gathering of intelligence and evidence of criminal activity.
