Non-Emergency Calls
When you dial the Single Non Emergency Number, you will normally be connected to the police 
switchboard operator and transferred to the appropriate person or department. You may be connected to someone in one of our communication's centres, which is probably NOT your local station.
If you want to speak to a specific member of staff or department and know the direct number, please use it. It will help us deal with urgent calls more quickly.
If you have a speech or hearing impairment ring 0191 375 2090 (Minicom) or use Typetalk.
Our Response to Non-Emergency Calls
- We try to answer within 90% in 20 seconds.
- We will ask the nature of your call and transfer you to the appropriate person or department.
- We will grade your call (see below) to ensure you get the right response and if necessary send an officer.
- We will tell you the approximate time when an officer will attend.
- PRIORITY - Response within two hours. This will be a response for those class that fall short of being an immediate response such as domestic burglaries.
- STANDARD - Response within 12 hours, i.e. those details which will be dispatched within the current or next shift and are not suitable for referral.
- REFERRED - To appropriate resource generally Beat Officer, but could include Community Safety or Crime Prevention
