Contacting Durham Constabulary
- 999 Calls
- Non-Emergency Calls
- What you should do when calling
- Advice related calls
- Reporting Crimes to the Telephone Investigation Unit
Durham Constabulary provides a 24-hour service to the communities of County Durham and Darlington.
We handle almost 1 million calls and 220,00 incidents per year.
The current communication's structure was introduced in April 2004 and since then we have made many changes to improve our service. We have set standards and our staff will always try to achieve them. The time of greatest demand on our services tends to be during the evening, therefore you may wait longer for a response.
This guide outlines those standards and gives general advice about contacting us.
Putting Things Right
We have set high standards, which we intend to meet and hopefully improve.
If we have not measured up to our standards when answering your telephone call and arranging the right response, please let us know by writing to:
Head of Communications
Police Headquarters
Durham
DH1 5TT
We will look at your concerns, review our actions and if we have not delivered an appropriate service, we will:
- Take action to prevent it from happening again
- Explain what we have done.
